DESIGNED FOR HOTELIERS. LOVED BY GUESTS.
Your branded guest app, live in days and integrated with your systems, so your team works smarter and every stay feels personalised.
01
Our Mission
Our mission is to give every hotel a branded app that guests love, live in days, with zero IT burden, so teams serve faster and revenue grows.
02
Our Story
01
How It
Began
SmartGuest started as a loyalty tool for hotel food and beverage, built to help properties connect with guests in simple, meaningful ways. Early success showed a bigger opportunity, to bring the entire stay into one modern experience.
02
What We Are Today
SmartGuest is a complete guest experience platform that gives every property its own branded app. Guests can check in, use a digital key where enabled, browse and order, message your team, and pay from their phones. It feels like your app, because it is your app.
03
How We Deliver
We work with the systems you already use, so you can launch in days with no in-house IT. Built with Digiterra, and integrated with trusted technologies such as Oracle Cloud, Assa Abloy, and PayFast, SmartGuest is used by hotels across South Africa and is expanding internationally.
03
Our Team
Behind SmartGuest is a diverse and skilled team, including software developers, marketing experts, product owners, and hospitality veterans. Our parent company, Digiterra, provides the foundation and expertise that powers SmartGuest, ensuring that we deliver an exceptional product. Our team’s combined experience in hospitality and technology has enabled us to create a platform that truly elevates the guest experience.
04
Our Partners
Built for More Than Check-Ins
UP-SELL & CROSS-SELL
YOUR SERVICES
Easily promote add-ons, room upgrades, spa bookings, and more — all directly through the app, exactly when guests are most likely to buy.
LOYALTY & GUEST
SATISFACTION FOCUS
From personal greetings to post-stay perks, SmartGuest helps you build relationships that keep guests coming back.
DIRECT COMMUNICATION
WITH GUESTS
Reach your guests directly through in-app messaging, push notifications, or WhatsApp — no middlemen, no delays.
PROMOTE SPECIALS & OFFERS
IN REAL-TIME
Promote time-sensitive specials, restaurant offers, or local activities to guests — personalised and perfectly timed.
INTEGRATES WITH YOUR
HOTEL SYSTEMS
Connect your PMS, POS, CRM, and more — SmartGuest brings everything into one smooth, fully integrated platform.
CUSTOMISED APP
DEVELOPMENT
We don’t just offer features — we build your hotel’s unique digital companion, tailored to your branding and service style.