Reimagining Guest Experience for
Modern Hospitality
From mobile check-ins to upsells, SmartGuest gives you the tools to serve guests better, and earn more while doing it.
Focus less on operations and more on creating unforgettable stays.
No IT team? No problem. SmartGuest puts your hotel in your guests’ pockets — so you can deliver unforgettable stays without the stress.
From check-in to room service, guests explore, order and connect in just a few taps.
Your team sells more, communicates faster, and delivers five-star service with less effort.
Trusted by leading global hospitality brands.
How does the app work?
Easy to Download
Guests scan your hotel's unique QR code or search for your hotel in the discovery page
Guests Discover You
Guests instantly connect to your hotel landing page gaining access to digital features
Your Brand, Your Way
You manage all the content you want to showcase to your guests through the admin portal
It's Your App!
Guests experience a new level of modern hospitality, connecting to your hotel like never before
FEATURES
Built for More Than Check-Ins
UP-SELL & CROSS-SELL
YOUR SERVICES
Easily promote add-ons, room upgrades, spa bookings, and more — all directly through the app, exactly when guests are most likely to buy.
LOYALTY & GUEST
SATISFACTION FOCUS
From personal greetings to post-stay perks, SmartGuest helps you build relationships that keep guests coming back.
DIRECT COMMUNICATION
WITH GUESTS
Reach your guests directly through in-app messaging, push notifications, or WhatsApp — no middlemen, no delays.
PROMOTE SPECIALS & OFFERS
IN REAL-TIME
Promote time-sensitive specials, restaurant offers, or local activities to guests — personalised and perfectly timed.
INTEGRATES WITH YOUR
HOTEL SYSTEMS
Connect your PMS, POS, CRM, and more — SmartGuest brings everything into one smooth, fully integrated platform.
CUSTOMISED APP
DEVELOPMENT
We don’t just offer features — we build your hotel’s unique digital companion, tailored to your branding and service style.
We Don't Just Manage Feeds, We Craft Cravings
Serve food, drinks, and experiences — whether your guest is in the room, by the pool, or just walked into your restaurant.
Guests browse a live, real-time menu with custom pricing, images, and dietary filters. Orders are sent directly to your admin portal for live tracking, status updates, and delivery coordination by location: rooms, tables, terrace, or bar.
Restaurants and hotels can manage everything in one place — including payments, upsells, and system integrations — all from the same dashboard they already use.
FULLY CUSTOMISABLE ORDERING SYSTEM
Serve food, drinks, and experiences — whether your guest is in the room, by the pool, or just walked into your restaurant.
Guests browse a live, real-time menu with custom pricing, images, and dietary filters. Orders are sent directly to your admin portal for live tracking, status updates, and delivery coordination by location: rooms, tables, terrace, or bar.
Restaurants and hotels can manage everything in one place — including payments, upsells, and system integrations — all from the same dashboard they already use.
Market Your Hotel to New Guests
Simply sign up and enhance your digital footprint immediately.
Customise Your Hotel’s Page
Personalise the guest experience with your branding, images, theming and specials.
SmartGuest Gives You
A Digital Directory
Guest Reviews
Dedicated Specials Section
Brand, Colour & Imagery Customisation
SmartGuest Gives You
-
A Digital Directory
-
Guest Reviews
-
Dedicated Specials Section
-
Brand, Colour & Imagery Customisation
Market Your Hotel to New Guests
Simply sign up and enhance your digital footprint immediately with our free features.
Customise Your Hotel’s Page
Personalise the guest experience with your branding, images, theming and specials.
SmartGuest Gives You
-
A Digital Directory
-
Guest Reviews
-
Dedicated Specials Section
-
Brand, Colour & Imagery Customisation
SmartGuest Gives You
A Digital Directory
Guest Reviews
Dedicated Specials Section
Brand, Colour & Imagery Customisation
The SmartGuest Difference, in Their Words...
SmartGuest is so easy to use! It's made my life as a hotel manager so much simpler.
Jessica
36, Johannesburg
Being able to order from our in-house restaurants directly through the app increases our effeciency ten-fold!
John
50, Cape Town
The app allows guests to find our hotel and save it for future visits. This is great for guest loyalty!
Amber
42, Durban
SmartGuest is constantly improving, what's great is that it's free and you only pay for premium features you want
Emile
33, Knysna
Choose your SmartGuest Plan
Freemium
Option
FREE FOREVER
✔ Discoverable to ALL Users signed up on SmartGuest
✔ Display 2 Images of your hotel
✔ Shareable QR Code
✔ Share Basic Hotel Info with 1 Contact Number
✔ Showcase 1 Special
Hospitality
Starter
R4200/month
Up to 50 rooms
R12600/month
51 - 300 rooms
R25200/month
Over 300 rooms
Everything in Free
+ Unlimited Images & Hotel Info
+ 5 Notifications/month
+ 2 Specials/month
+ Audio & eBooks Section
+ Link to hotel booking and online check-in
+ 1 Food & Beverage Menu
Service
Essentials
R8800/month
Up to 50 rooms
R26400/month
51 - 300 rooms
R52800/month
Over 300 rooms
Everything in Starter
+ Post Unlimited Specials & Notifications
+ Hotel Reviews Section
+ Make In-App Phonecalls
+ Unlock hotel rooms with Smart Key
+ F&B Ordering From Unlimited Restaurant Menus
+ Services Menu Ordering
Premium Experience
R11000/month
Up to 50 rooms
R33000/month
51 - 300 rooms
R66000/month
Over 300 rooms
Everything in Essentials
+ In-app Smartphone
+ Smart Key
+ Food and Beverage Ordering From Restaurant Menus
+ Spa & Services Menu Ordering
Personalised Builder
Personalised Builder Quotation
Every hotel is unique, and so are its needs. You can handpick the SmartGuest features that best suit your property. Whether it’s mobile check-in, digital keys, in-app dining, or guest engagement tools, you only pay for what you need - nothing more.
Select your SmartGuest Plan
Our pricing adapts to your property's needs. Select the option that best describes your hotel:
Hospitality Starter
-
All Free Features
-
F&B and Services Menu
-
Individual Loyalty Program
-
Online Booking Integration
-
Basic Theming Options
R4,200/mo
Service Essentials
-
All Starter Features
-
Soft Phone & Smart-Key Integration
-
Unlimited Communications
-
Full Theming Customisation
-
Premium Support
R8,800/mo
Compare Plans & Features
Feature | Description | Freemium | Hospitality Starter | Service Essentials | Premium Experience |
|---|---|---|---|---|---|
Core Guest Engagement | Hotel details / Amenities / Carousel / Contact details / Restaurant details / WiFi details
| Image Gallery & Detailed Description | Unlimited
| Unlimited | Unlimited |
Guest Communication | Guest welcome message / Interactive notification / Ongoing specials
| Dedicated Specials Page | 5 x notification per month / 2 x specials per month
| Unlimited | Unlimited |
Booking and Online Check-in | Integration with PMS for online booking confirmation and check-in
| ❌ | Included
| Included
| Included |
Theming
| App appearance and colour alignment to you brand
| ❌ | Day / Night Theme | Multiple themes available
| Multiple themes available
|
Food & Beverage
| Food and drinks menu
| ❌ | 1 x Food & Drinks Menu | Unlimited Food & drinks menu with order & immediate payment
| Unlimited Food & drinks menu with order & immediate payment
|
Spa Services & Gift Shop | List services and gift shop items and their prices | ❌ | 1 x Spa or Service or Gift Shop Menu | Unlimited Spa or Service or Gift Shop Menu | Unlimited Spa or Service or Gift Shop Menu |
Feedback & Reviews
| Customer review / Feedback communication
| ❌ | Included
| Included
| Included
|
Loyalty & Rewards
| Guest loyalty programme
| ❌ | Individual Hotel loyalty program option | Group Hotel Loyalty program option
| Network Integrated Loyalty program |
Soft Phone
| Guest cell-phone used as soft phone for in-hotel communication, room service and reception engagement
| ❌ | ❌ | Included
| Included
|
Smart Key & Room Control
| Guest mobile phone used for access to room and earmarked amenities (gym's etc)
| ❌ | ❌ | Included
| Included
|
Applet extras - additional traffic motivators
| Weather / points of interest cams / audiobooks / e-readers etc
| ❌ | ❌ | ❌ | Included
|
AI with Analytical insights
| Guest statistics, reporting and guest insights
| ❌ | ❌ | ❌ | Included
|
White Labelling
| Hotel specific application instance of SmartGuest with your own identity
| ❌ | ❌ | ❌ | Included
|
